Quality Management

The following links are useful for information on quality management.

 W. Edwards Deming Institute

 Juran Institute

  Philip Crosby Associates, II

 American Society of Quality

 ISO Online

 Online Quality Research Guide

 Totalquality.net

Additionally, the following quality related terms generally work well in Internet search engines:

* Benchmark

* Cause-and-effect diagram

* External failure costs

* Internal failure costs

* Pareto analysis

* Participative problem solving

* Quality assurance

* Quality circle

* Quality of conformance

* Total quality control

* Total quality management (TQM)

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