Quality Management
The following links are useful for information on quality management.
W. Edwards Deming Institute
Juran Institute
Philip Crosby Associates, II
American Society of Quality
ISO Online
Online Quality Research Guide
Totalquality.net
Additionally, the following quality related terms generally work well in Internet search engines:
* Benchmark
* Cause-and-effect diagram
* External failure costs
* Internal failure costs
* Pareto analysis
* Participative problem solving
* Quality assurance
* Quality circle
* Quality of conformance
* Total quality control
* Total quality management (TQM)
eMail: Dr. Ross L. Fink | Return to Operations Management Page | Bradley University