Conceptual developments in the digital environment

4. Technological Efficiency Paradox
Technology offers the potential to make life easier but added complexities increase both difficulty of use and user frustration.
Dialing and driving a dangerous mix for teens, study shows
Two articles on PowerPoint

Study Questions:

1) Note some other "complexities with digital technology" (other than those related to cars and driving). Indicate some that illustrate different effects across different groups and some that show the same effects, across groups.

2) To what degree is technology aiding communication? To what degree is it harming communication? Comment on private (interpersonal) communication and public (speaking or mass) communication.

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Donald Norman, The Design of everyday things